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Urgent! Customer Service Agent-English Position in Budapest - BYD Europe
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Customer Service Agent
BYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat.
According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive communication with customers, improve customer satisfaction, to ensure that the objectives of the full achievement of the work of the effective information collected in a timely manner feedback.
Main duties and responsibilities:
1.Handle inquiries, complaints, roadside assistance cases, suggestions, praises, and other feedback from customers through incoming calls/live chats/emails.
2.Maintain good relationships with customers through quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction.
3.Care about customers' needs and forward their concerns to relevant departments for follow-up and ensure the accuracy of recording.
4.Place priority on the scores of call recording quality inspection and customer satisfaction, and summarize work performance as required.
5.Master business knowledge and communication skills, and improve service level and customer satisfaction.
Required skills, qualifications, and experience.
1.【Can't provide visa sponsor for now】If you are not European,please hold working visa or Europass.
College degree or above, customer service and related work experience is preferred;
2.
Standard required language skill【Native English Speaker】 and certain computer operation ability;
3.It's an on-site job, you need to come to office 5 days a week.
4.Typing speed above 60 words/min;
5.
Strong sense of responsibility, strong resistance to pressure, strong adaptability, able to independently deal with urgent problems;
6.
Strong learning ability and communication skills;
7.
good professionalism, strong organization and discipline.
If you align with our mission and have the skills we need, apply to be our Customer Service Agent today.
Join us in our journey towards a sustainable future!
Location: Budapast
Type of Employment: Full-time
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Budapest, Hungary (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Budapest, Hungary using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 535 jobs in Hungary and 364 jobs in Budapest. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BYD Europe is currently hiring and seeking a Customer Service Agent English to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Agent English Jobs Budapest.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BYD Europe adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Agent English Jobs Hungary varies, but the pay scale is rated "Standard" in Budapest. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Agent English typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Agent English, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Agent English interview at BYD Europe, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BYD Europe's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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