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Urgent! Customer Success Manager - Senior (OTC ) REF4477F Job Opening In Szeged – Now Hiring Deutsche Telekom IT Solutions

Customer Success Manager Senior (OTC ) REF4477F



Job description

Job Description

Your Key Responsibilities

As a Customer Success Manager for Open Telekom Cloud (OTC), you will:

  • Be the go-to Open Telekom Cloud expert, leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
  • Offer tailored advice to customers, assisting with their first-time use of OTC or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
  • Proactively engage customers to prevent churn, using analytical insights and management expertise to ensure satisfaction and success.
  • Leverage technical know-how to improve both customer satisfaction and organizational efficiency.
  • Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
  • Actively contribute to the vertical squads within Open Telekom Cloud.
  • Collaborate on the optimization and evolution of Customer Success Management for OTC, delivering impactful results.
  • Provide feedback that elevates our “Service Excellence Culture”, ensuring quality improvement across all areas of OTC Customer Success Management.

Qualifications

Are you the perfect fit?

Here’s what we’re looking for:

  • A degree in computer science, engineering, or a comparable field of study or professional qualification.
  • Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS), and market-relevant cloud ecosystems.
  • AI knowledge is a plus—help shape the future!
  • Strong communication and presentation skills: build confidence with customers and ensure top-notch service delivery.
  • Familiarity with offerings from AWS, Microsoft Azure, Google Cloud, and Rackspace is beneficial.
  • Experience with developer tools, APIs, and integration frameworks is a strong advantage.
  • Understanding the world of standardized services through platforms to offer robust technical solutions.
  • Proven success in working with international teams and coordinating across borders.

Soft Skills That Make You Shine

  • Team spirit and emotional intelligence paired with assertiveness and a proactive work style.
  • Resilience and flexibility to adapt in fast-paced environments with a startup mindset.
  • A love for supporting customers and helping them unlock their full potential with cloud technologies.

What You’ll Need to Succeed

  • Cloud certifications - showcase your expertise.
  • Fluent German and English skills, both spoken and written.
  • Willingness to travel occasionally for both domestic and international assignments.


Additional Information

Why Join Us?

  • Be part of Europe’s biggest sovereign public cloud.
  • Work on innovative cloud solutions that are ** shaping the future**.
  • Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.
  • Grow your career in an environment committed to learning, development, and expanding your skillset.

Apply now and let’s build the future of cloud success together!

 

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.


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