Job Description
Your Key Responsibilities
As a Customer Success Manager for Open Telekom Cloud (OTC), you will:
- Be the go-to Open Telekom Cloud expert, leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
- Offer tailored advice to customers, assisting with their first-time use of OTC or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
- Proactively engage customers to prevent churn, using analytical insights and management expertise to ensure satisfaction and success.
- Leverage technical know-how to improve both customer satisfaction and organizational efficiency.
- Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
- Actively contribute to the vertical squads within Open Telekom Cloud.
- Collaborate on the optimization and evolution of Customer Success Management for OTC, delivering impactful results.
- Provide feedback that elevates our “Service Excellence Culture”, ensuring quality improvement across all areas of OTC Customer Success Management.
Qualifications
Are you the perfect fit?
Here’s what we’re looking for:
- A degree in computer science, engineering, or a comparable field of study or professional qualification.
- Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS), and market-relevant cloud ecosystems.
- AI knowledge is a plus—help shape the future!
- Strong communication and presentation skills: build confidence with customers and ensure top-notch service delivery.
- Familiarity with offerings from AWS, Microsoft Azure, Google Cloud, and Rackspace is beneficial.
- Experience with developer tools, APIs, and integration frameworks is a strong advantage.
- Understanding the world of standardized services through platforms to offer robust technical solutions.
- Proven success in working with international teams and coordinating across borders.
Soft Skills That Make You Shine
- Team spirit and emotional intelligence paired with assertiveness and a proactive work style.
- Resilience and flexibility to adapt in fast-paced environments with a startup mindset.
- A love for supporting customers and helping them unlock their full potential with cloud technologies.
What You’ll Need to Succeed
- Cloud certifications - showcase your expertise.
- Fluent German and English skills, both spoken and written.
- Willingness to travel occasionally for both domestic and international assignments.
Additional Information
Why Join Us?
- Be part of Europe’s biggest sovereign public cloud.
- Work on innovative cloud solutions that are ** shaping the future**.
- Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.
- Grow your career in an environment committed to learning, development, and expanding your skillset.
Apply now and let’s build the future of cloud success together!
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.