Customer Support Representative - Dutch Speaker

At Eaton we are continuously striving to make our world safer, sustainable and efficient in power management.

We believe in our employees and we can achieve our goals together.

We make what matters work! Join us and help us provide energy-efficient solutions that make a real impact.

Find out more about Eaton! (https://www.youtube.com/watch?v=m5XdtW34aM8)

Eaton Electric is currently seeking a Dutch-speaking Customer Support Representative to join its team in Belgrade, Serbia.

**What you’ll do:**

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business.

Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Main Responsibilities:

+ Handles inquiries via phone, chat and email from customers and/or internal parties.
+ Order management: order entry, price checking, order clearing compliant with Eaton's policies.
+ Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project and handling complains.
+ Handles a variety of pre-sales or post-sales service functions.
+ Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
+ Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines.
+ Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.

**Qualifications:**

+ Completed secondary education, Bachelor’s degree (BSC/BA) is an advantage.
+ 1-3 years of experience in customer support.

**Skills**

+ Both Dutch & English language knowledge minimum B2 level.
+ Basic MS Office knowledge, SAP/Oracle knowledge or any Case Management Tool is an advantage.
+ Strong communication skills (written and verbal).
+ Customer Service attitude, punctuality and problem solving mindset.
+ Strong attention to details.

**What we offer you:**

+ Competitive compensation and benefits package.
+ Permanent contract in a fast-growing global company.
+ Challenging projects in dynamic collaborative team.
+ Flexible working solutions.
+ We make your aspirations matter – Eaton encourages internal promotion, whenever possible.
+ We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

**Other benefits:**

+ Meal allowance
+ Vacation allowance
+ Seniority allowance
+ Transportation allowance
+ Annual bonus
+ Private health insurance
+ Flexible work solutions
+ Healthy number of vacation and paid leave days

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We are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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