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Urgent! Customer Support Representative Job Opening In Sopron – Now Hiring VELUX Group

Customer Support Representative



Job description

At VELUX, we bring light to life – and we’re looking for people who want to grow with us.

We're a global leader in roof windows and skylights, and we’ve recently launched our Online Sales Organization to better serve our customers across webshops and marketplaces.

Now, we’re looking for a German-speaking Customer Service Representative to join our friendly and growing team!

What you’ll do

You'll support our customers in Germany and Austria, helping them before and after purchase – by phone, email, and chat.

You’ll handle sales inquiries, solve issues related to delivery, installation, or returns, and proactively support our installer partners to strengthen relationships and boost sales.

Your main responsibilities:

  • Respond to customer queries and sales leads via phone, email & chat
  • Follow up on leads to convert them into successful sales
  • Support installer partners with account management
  • Handle order processing and issues on marketplaces (like Amazon & eBay)
  • Collaborate with logistics and internal teams to keep service levels high
  • Contribute to customer service tools and improvement projects
  • What we’re looking for

  • Fluent German and good English
  • Comfortable with MS Office (especially Excel)
  • Strong communication and customer focus
  • Proactive, organized, and detail-oriented
  • Experience in sales, customer support, or order management is a plus
  • Familiarity with DIY/home improvement is a bonus
  • What we offer

  • Permanent contract with competitive salary + performance bonuses
  • Hybrid working (2 days home office/week)
  • Brand new office in Sopron
  • Friendly, international team & great team spirit
  • Full training and ongoing development
  • Occasional travel to Budapest or abroad

  • Required Skill Profession

    Information And Record Clerks



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