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Urgent! Customer Support Senior Representative for Training and Process Improvements (Maternity Cover) Job Opening In Budapest – Now Hiring Eaton Corporation

Customer Support Senior Representative for Training and Process Improvements (Maternity Cover)



Job description

**What you’ll do:**

Would you like to make a difference to the environment?

Do you want to work for a global and ethical company?

Join us and help us provide energy-efficient solutions that make a difference to the environment?

We make what matters work.

To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

As a Customer Support Senior Representative your primary purpose is to provide expertize in processes and tools/systems linked to commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

Resolves problems by applying established policies, procedures and tactics, including application of CIF/Lean and Business Process Improvements techniques using partnership with CI/Lean area.

Those techniques to ensure productivity year over year and better services to end customers and more value-added work for employees.

**Your main responsibilities:**

Support Team in absence of Team Leader / Manager with operational related activities.

Coordinate daily work with backlog management through high performance culture and support with internal & external communication
Usage CI materials in daily operations and process improvements – contribute to create an effective organization through various resources - people, process and technology
Drive the application of LEAN methodology for designing or improving processes with BSC and Country Sales Org.

Teams
Create and maintain process documents for the Cluster in a cooperation with all relevant Teams
Implementation of LEAN concept into practice with “Leaner processes for greater competitiveness” - boosting efficiency without sacrificing productivity
Provide feedback on individuals quality performance on regular basis – in a cooperation with Team Leader
Understanding and usage of Eaton Business System (EBS) standardized system that contains a “toolbox” of lean processes and techniques
Support Customers and CS Team members proactively as an expert Team member.

Drive Customer loyalty
Support Management resulting in a 5% increase in operational efficiency and streamlining of equipment tracking standard operating procedures
Promote customer satisfaction and achieves cycle time reduction through team-based problem solving

**Qualifications:**

-Bachelor’s degree (BSc/BA)
-3-5 years of experience; customer service representative experience

- English language knowledge minimum B2 level

**Skills:**

-Technical knowledge:
Basic MS Office, ERPs (Oracle / SAP) knowledge of Eaton’s and competitive products and services, CIF and Lean tools relevant for the operations improvements
-Soft skills:
Strong communication skills (written and verbal) , customer service attitude, strong attention to details, Problem solving, adapting and driving change, ownership of assignments, projects, teamwork, networking and continuous learning skills.

**What we offer:**

• **Competitive compensation and benefits packag** **e** – including **health insurance**
• Exciting, challenging projects in a dynamic and collaborative team environment
• We invest in your future – Eaton encourages internal promotions whenever possible.

Your growth matters, so we provide ongoing learning & development opportunities through Eaton University.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies
**Join us and be part of something that truly matters!**

#LI-SO1


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