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Customer Support Technology Trainee Job Opening In District III. – Now Hiring GRAPHISOFT.


Job description

About Graphisoft

Graphisoft® empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry.

Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets.

 Archicad®, the architects’ BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size.

BIMx®, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle.

BIMcloud®, the AEC industry’s first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection.

DDScad solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines.

Graphisoft is part of the Nemetschek Group.

To learn more, visit more visit www.graphisoft.com 

About the Position

Graphisoft's Global Customer Support Technology team is looking for a Customer Support Technology Trainee to help us build the future of customer support.

You will be part of implementing AI-powered support solutions, migrating our worldwide support operations to a unified Zendesk platform, and integrating enterprise systems to create seamless customer experiences.

This is a unique opportunity to join at the ground floor and help shape our support technology strategy.

Core Responsibilities

  • Maintain and configure Zendesk settings, workflows, and automations
  • Monitor and optimize ticket routing, triggers, and macros in Zendesk
  • Support the migration of global support teams to our centralized Zendesk platform
  • Assist with Zendesk integration projects and testing
  • Create and maintain technical documentation for processes, workflows, and system updates
  • Contribute to the evaluation and implementation of AI tools for support automation
  • Participate in building workflows and automations to improve support efficiency
  • Requirements

  • Ongoing studies in computer science, information technology, business informatics, or a related field at a Hungarian university, with at least 3 semesters remaining
  • Available to work a minimum of 20–25 hours per week
  • Proficiency in English language (written and verbal)
  • Interest in customer support technology and process optimization
  • Basic understanding or willingness to learn about APIs, integrations, or web technologies
  • Analytical mindset with attention to detail
  • Self-motivated and able to work autonomously
  • Desired Skills

  • Familiarity with support platforms (Zendesk or similar)
  • Interest in AI and automation technologies
  • Experience with documentation tools (Confluence, Jira, or similar)
  • Basic understanding of customer service processes
  • Programming or scripting exposure (Python, JavaScript) is a plus, but willingness to learn is valued
  • What the Internship Offers

  • A remote position (within Hungary) offering flexible working hours and a high degree of autonomy
  • Hands-on experience with enterprise support technology and AI implementation
  • Exposure to global support operations and technology strategy
  • Mentorship from experienced technology and support professionals
  • A dynamic, international work environment where your contributions make an impact
  • If you feel this description fits you, please share your English resume with us!

    #Graphisoft

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


    Real-time Customer Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in District III., Hungary, highlighting market share and opportunities for professionals in Customer Support roles.

    634 Jobs in Hungary
    634
    5 Jobs in District Iii.
    5
    Download Customer Support Jobs Trends in District Iii. and Hungary

    Are You Looking for Customer Support Technology Trainee Job?

    Great news! is currently hiring and seeking a Customer Support Technology Trainee to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GRAPHISOFT. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hungary laws and regulations

    What Is the Average Salary Range for Customer Support Technology Trainee Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in District III.. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Support Technology Trainee?

    Key qualifications for Customer Support Technology Trainee typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Support Technology Trainee?

    To improve your chances of getting hired for Customer Support Technology Trainee, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Support Technology Trainee Job Success

    GRAPHISOFT. interview tips for Customer Support Technology Trainee

    Here are some tips to help you prepare for and ace your Customer Support Technology Trainee job interview:

    Before the Interview:

    Research: Learn about the GRAPHISOFT.'s mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Support Technology Trainee interview at GRAPHISOFT., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GRAPHISOFT.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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