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CX Tech, Tier 3 Job Opening In V. kerület – Now Hiring HBO Holding Zrt.


Job description

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

The Advanced Support (Tier 3 of 3) Technician is a key member of the Global Customer Experience (CX) Strategy & Ops team.

A subject matter expert over all WBD’s products/services available in their markets, they provide advanced support for issues that cannot be resolved by lower tier support groups, while partnering closely with Regional and Global CX peers and leads.

She/he will provide ongoing oversight over our frontline support advocates, identify improvement opportunities, and liaise across all CX support partners to provide frontline team members with guidance/data needed to ensure they’re prepared for upcoming events/premiers and performing at their best.

The ideal candidate demonstrates a combination of strong technical acumen and customer service excellence.

They will have the ability to prioritize and resolve/complete complex issues/projects with professionalism and poise.

They will work closely with Global CX Management to continuously challenge/define/refine what excellence means for CX.

They will empower their local CX org and broader Global CX Advanced Support teams to continuously deliver on these goals to achieve the highest levels of customer satisfaction and support.

Work Schedule: 

Note: A flexible schedule is needed to occasionally accommodate business needs and support events occurring outside of your regular schedule.

We have monthly in-person events and trainings that will require in-person attendance at least twice a month.

  • Saturday – Wednesday, 9am – 5pm / 10am - 6pm 
  • Language Requirement:  

  • The ability to speak, read, and write fluently in English
  • Your Role Accountabilities…

  • Function as a subject matter expert over all WBD products/services, as well as maintaining current knowledge over all responsibilities and SOPs maintained by the Advanced Support teams.

  • Receive escalations directly from our frontline support teams (Tier 1 and 2) and deliver positive outcomes for the toughest issues in the most challenging conversations across traditional and social channels.

  • Work cross-functionally with Leadership, QA, Engineering, Product and/or PM teams to identify, document, and escalate business side issues to appropriate extended teams for resolution.

  • Conduct deep-dive and root cause analysis investigations to identify troubleshooting workarounds and support recommendations for identified issues and emerging trends that cannot be resolved through known troubleshooting steps.

  • At times assist our escalation partners in maintaining a catalog of open issues to ensure accurate understanding of issue impact, while communicating issue status to domestic and International teams.

  • Backup Global CX support teams across all channels and tiers.

  • Partner with CX management to improve upon all aspects of the support and escalation process; identifying coaching opportunities, workflow requirements and operational gaps.

  • Assist leads to track and identify trends based on conversation topics, locations and other patterns to identify emerging issues.

  • Assist CX crisis/event management efforts by providing technical guidance and support-related updates during service disruptions, outages, movie/show premiers, and other high impact events.

    At times fully representing the Global CX org.

  • Occasionally provide product and support training to frontline technical support teams.

  • Partner with CX L&D teams to translate product and support expertise to evolve training curriculum and customer facing support content.

  • Accommodate occasional work schedule changes as needed to support events and premiers occurring outside of regular business hours.

  • Occasionally travel to provide on-site training and support, as needed.

  • Qualifications & Experience…

  • 3+ years CX experience at a comparable B2C brand, preferably in media, entertainment, technology or hospitality and supporting streaming media or equivalent technologies at a Tier 3 level.

  • Degree in technology, journalism, communications, marketing, or equivalent experience and/or demonstrated expertise.

  • Exceptional oral and written communication skills - able to communicate effectively with junior to senior internal and external partners, breaking down technical concepts for non-technical audiences, with strong attention to detail for data, grammar, and spelling.

  • Ability to operate in a fast-paced environment, interacting with colleagues in multiple countries and time zones.

  • Comfortable generating and analyzing both quantitative and qualitative data to diagnose customer feedback, team performance, and identify actionable improvement opportunities.

  • Familiarity and comfort with consumer streaming devices such as Apple TV, Roku, iOS devices, Android TV/mobile, more.

  • Excel in both customer service and technical support scenarios by demonstrating a strong sense of empathy, accountability and autonomy to complete all required tasks while handling multiple priorities at a time with proper urgency.
  • Able to accommodate a dynamic business environment, including occasionally participating in an on-call rotation to support special events and content premiers occurring outside of regular business hours, weekends, and holidays.

  • How We Get Things Done…

    This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.

    You can find them at along with some insights from the team on what they mean and how they show up in their day to day.

    We hope they resonate with you and look forward to discussing them during your interview.

    Championing Inclusion at WBD

    Warner Bros.

    Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

    Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your CX Tech Potential: Insight & Career Growth Guide


    Real-time CX Tech Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for CX Tech in V. kerület, Hungary, highlighting market share and opportunities for professionals in CX Tech roles.

    48 Jobs in Hungary
    48
    7 Jobs in V. Kerület
    7
    Download Cx Tech Jobs Trends in V. Kerület and Hungary

    Are You Looking for CX Tech, Tier 3 Job?

    Great news! is currently hiring and seeking a CX Tech, Tier 3 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HBO Holding Zrt. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hungary laws and regulations

    What Is the Average Salary Range for CX Tech, Tier 3 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in V. kerület. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for CX Tech, Tier 3?

    Key qualifications for CX Tech, Tier 3 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for CX Tech, Tier 3?

    To improve your chances of getting hired for CX Tech, Tier 3, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for CX Tech, Tier 3 Job Success

    HBO Holding Zrt. interview tips for CX Tech, Tier 3

    Here are some tips to help you prepare for and ace your CX Tech, Tier 3 job interview:

    Before the Interview:

    Research: Learn about the HBO Holding Zrt.'s mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your CX Tech, Tier 3 interview at HBO Holding Zrt., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HBO Holding Zrt.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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