Urgent! Dutch-Speaking Technical Support Analyst Job Opening In Debrecen – Now Hiring transcosmos (TCIS)
As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email.
You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.
A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting.
You investigate if you do not have enough information to resolve customer queries.
At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.
Working hours: 9:00-18:00, included 1 hour break
Type: Full-time
Location: DEBRECEN, Hungary (on-site),
Key Tasks and Responsibilities
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
· Good Knowledge of Microsoft Office products
· Knowledge of wireless local-area network (WLAN)
· Strong affinity to electronics and technology
· Knowledge of Bluetooth technology
· Extensive knowledge of hardware / software trouble shooting
Behavioral:
· Working Collaboratively
· Planning & Organizing
· Positive conduct
· Highly customer focused.
· Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
· Excellent organizational skills
· Good attention to detail
· Excellent problem-solving skills
· Excellent time and people management skills
Qualifications [EDUCATION and/or EXPERIENCE]
· A High school diploma or equivalent is the minimum requirement, College level preferred.
· Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.
· A proven track record demonstrating the skills and qualities outlined in this document.
Language:
Good command of written and spoken Dutch (C1) and English (B2).
Benefits
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork.
We are proud to promote longevity and progression at every level.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Dutch Speaking Potential: Insight & Career Growth Guide
Real-time Dutch Speaking Jobs Trends in Debrecen, Hungary (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Dutch Speaking in Debrecen, Hungary using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 532 jobs in Hungary and 42 jobs in Debrecen. This comprehensive analysis highlights market share and opportunities for professionals in Dutch Speaking roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! transcosmos (TCIS) is currently hiring and seeking a Dutch Speaking Technical Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Dutch Speaking Technical Support Analyst Jobs Debrecen.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at transcosmos (TCIS) adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Dutch Speaking Technical Support Analyst Jobs Hungary varies, but the pay scale is rated "Standard" in Debrecen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Dutch Speaking Technical Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Dutch Speaking Technical Support Analyst interview at transcosmos (TCIS), research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the transcosmos (TCIS)'s products or services and be prepared to discuss how you can contribute to their success.
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