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German-Speaking Technical Support Analyst Position in Budapest - transcosmos (TCIS)


Job description

Location: Budapest, Hungary | Work Mode: Onsite
Working Hours: 9:00–18:00| Type: Full-time

Support the Next Generation of Smart Mobility
At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.

As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices.

This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.

What You’ll Be Doing

  • Respond to customer inquiries via phone, chat, and email with professionalism and clarity
  • Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
  • Guide users through features and functions of smart mobility products
  • Escalate unresolved issues to internal teams following structured processes
  • Take full ownership of the customer journey — from first question to full resolution
  • Maintain accurate case logs and comply with data security and privacy policies

Communicate effectively with colleagues and contribute to a positive team environment

Requirements

What You Bring

  • Strong communication skills in German (C1) and English (B2)
  • A customer-focused mindset — you stay calm, helpful, and solutions-oriented
  • Confidence working with tech: mobile apps, Bluetooth, and wireless connections
  • Basic familiarity with Microsoft Office and common troubleshooting tools
  • Ability to stay organized and handle multiple conversations with care and clarity
  • Previous BPO, customer support, or helpdesk experience is a big plus

You’ll Thrive If You Are…

  • Genuinely interested in gadgets, apps, and mobility tech
  • Curious and proactive — you investigate, not just answer
  • Someone who brings empathy to every conversation
  • Comfortable working in a structured, process-driven environment

Benefits

  • Work with a top-tier global brand in a high-growth industry
  • Competitive salary and cafeteria benefit package
  • Paid training to fully onboard you with the tools and tech
  • A stable, full-time position in a modern, central Budapest office
  • A fun, multicultural team where your ideas and input matter
  • Real development opportunities inside a growing European support hub

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your German Speaking Potential: Insight & Career Growth Guide


Real-time German Speaking Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for German Speaking in Budapest, Hungary, highlighting market share and opportunities for professionals in German Speaking roles.

621 Jobs in Hungary
621
461 Jobs in Budapest
461
Download German Speaking Jobs Trends in Budapest and Hungary

Are You Looking for German Speaking Technical Support Analyst Job?

Great news! is currently hiring and seeking a German Speaking Technical Support Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at transcosmos (TCIS) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hungary laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Budapest. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for German Speaking Technical Support Analyst Job Success

transcosmos (TCIS) interview tips for German Speaking Technical Support Analyst

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Before the Interview:

Research: Learn about the transcosmos (TCIS)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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