Job Description
Trainee
Tasks:
- Working on customer and monitoring tickets.
- Accurate, precise work, including pre- and post-documentation of each task
- Keeping SLAs by ensuring the quick handing of tickets.
- Starting escalation procedure in case of CBI high or Critical issues.
- Improving the knowledge base.
- Cooperation with other resolver teams.
Qualifications
Requirements
- Active (or passive under 25) full-time student status
- Commitment to at least 20 hours of work per week
- English B2
- German B2
- MS Office Knowledge
- Basic IT knowledge
- Good communication skills
- Attention to details
- Teamwork but able to work alone as well
- Responsibility
Language skills: English and German
Advantages:
- Basic Service-NOW knowledge.
- Advance German language skills.
- Willingness to learn IT basics.
- Willingness to work in overlapping shifts.
- Student of faculty of IT or Engineering
- ITIL, MS Office, MS knowledge
Personality:
- Eagerness to learn and grow
- Collaborative mindset
- Reliable & flexible
- Customer-focused approach