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IT Front office associate - full time for 12 months fixed term contract with a view of extension (For candidates with disability) Job Opening In Budapest – Now Hiring MOL Magyarország

IT Front office associate full time for 12 months fixed term contract with a view of extension (For candidates with disability)

    Hungary Jobs Expertini Expertini Hungary Jobs Budapest Information And Record Clerks It Front Office Associate Full Time For 12 Months Fixed Term Contract With A View Of Extension (For Candidates With Disability)

Job description

 
 

Employee Status

: Fixed-term 

Job Type

: Temporary Work

Job Level

 Individual Contributor

Location

 Hungary-Budapest 
 
 


Position for candidates with disability!


Would you like to be a member of a highly qualified IT team with great possibility for professional advancement?


Would you like to play an IT support role?


Would you like to work at a place where human is a real value in business strategy?


Then your place is here with us as an IT Front office associate for a 1-year fixed term (with a view of extension) based in our brand new MOL Campus in Budapest (11th district)


Responsibilities:



  • Handling incoming phone and email channel

  • Handles customer incidents via troubleshooting and service requests based on catalogue

  • Handling outgoing calls as per process

  • Participate in backlog reduction activities

  • Handle ticket response and resolution times as per Service Level Agreement (SLA)

  • Performing project related administrative tasks (MS O365/WIN 10/iOS etc.)


Requirements: 



  • General hardware and software knowledge

  • Good communication skills

  • Customer oriented approach

  • Hungarian (native speaker)

  • English knowledge (conversational level)

  • Good problem identification and problem solving skills

  • Stress tolerance

  • Being a good team member

  • Relevant experience is an advantage (IT Support)

  • Slovak knowledge is an advantage (conversational level)


 


What we offer:



  • Stable company background not just in Hungary, but in Middle East Europe as well, in multinational environment

  • Using cutting edge technology implementation, participation international projects

  • Home office / flexi place – 2-3 days per week

  • Great opportunity to improve your hard and soft skills as well, Professional/Technical, soft skill and language trainings

  • Helpfull team with suportive leader

  • Possibility to meet the team members in person

  • Internal and external soft skill related training, Technical training (Microsoft, Cisco), Li learning, Microsoft learning, Plurar site and language knowledge (English) related trainings 

  • Carrier possibilities within MOL ITD GBS and MOLGroup (Professioal lead or technical (architect) field)

  • Participating vivid company organised events

  • Competitive benefit package with a maximized fringe benefit and 10% annual bonus

  • Free health screen programs


How to apply?


If you are interested in the position, please submit your applications via our career site www.mol.hu/karrier or contact Tímea Hadházy on +36-20-569-3303 or thadhazy@mol.hu


 


#LI-KKI

 

 

Required Skill Profession

Information And Record Clerks


  • Job Details

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