Urgent! IT Support Specialist Position in Győr - Apex Tool Group
Apex Tool Group is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
IT Support Specialist - HU - Györ, Platánfa
The Blueprint (Role Summary)
We are seeking highly motivated and customer-oriented IT professionals to provide Incident Management and Request Fulfillment services to our customers.
The successful candidate will display outside of the box thinking, effective communication skills, and show a willingness to follow, and work to improve, documented processes.
The Build (Responsibilities)
· Be the face of IT by providing fantastic customer service as the first point of contact for any IT issues our users face via Phone, Chat, Email or In-Person
· Manage and resolve incidents and service requests within agreed service levels
· Ensure all Incidents and Service Requests are properly tracked, classified, prioritized, updated, and resolved in our ITSM Platform
· Perform initial diagnosis and triage of incidents to identify root cause and resolve, or escalate, when appropriate
· Escalate incidents to appropriate support groups or management, following all defined processes, as required
· Handle Service Requests as directed and within all agreed upon delivery times
· Communicate with end-users and stakeholders on incident and service request status and resolution progress at regular intervals
· Participate in the development and improvement of service desk processes, procedures, and knowledge base articles
· Provide technical training and guidance to end-users as needed
· Assist with other IT support and project activities as needed
· Requires up to 20% travel
The Toolbox (Qualifications)
· Associates or higher degree in Computer focused subject; 2+ years of experience in relevant field will be considered in lieu of degree
· Strong knowledge of IT service management principles, practices, and frameworks ( ITIL)
· Excellent customer service and communication skills
· Strong problem-solving and analytical skills
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously
· Strong organizational and time management skills
· Technical proficiency in Microsoft Windows operating systems, Microsoft Office Suite, and desktop hardware
· Experience with IT service desk software tools ( ServiceNow) preferred
· ITIL Foundation certification preferred
What we offer:
· Competitive Salary
· 13th month salary
· Cafeteria
· Team-Building activities
· Health & Sports benefits
· International environment
· Opportunities for further training and development
· Home Office possibility
Note: Please apply with an English CV.
Apex Tool Group, LLC is an Equal Opportunity Employer and complies with applicable employment laws.
Minorities/Females/Disabled/Veterans are encouraged to apply.
At Apex Tool Group (, we’re passionate about innovation.
Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges.
By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.
ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $ billion in annual revenues.
Our 6,900 global associates have built powerhouse brands like GEARWRENCH, SATA, Crescent, Cleco, Weller and APEX that professional trades and DIY enthusiasts alike can trust to get the job done.
With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.
As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career.
You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions.
Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.
If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG
✨ Smart • Intelligent • Private • Secure
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Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in Győr, Hungary (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in Győr, Hungary using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 562 jobs in Hungary and 4 jobs in Győr. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Apex Tool Group is currently hiring and seeking a IT Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support Specialist Jobs Győr.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apex Tool Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Specialist Jobs Hungary varies, but the pay scale is rated "Standard" in Győr. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your IT Support Specialist interview at Apex Tool Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Apex Tool Group's products or services and be prepared to discuss how you can contribute to their success.
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