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IT Support Specialist Job Opening In Győr – Now Hiring Apex Tool Group


Job description

Apex Tool Group is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

IT Support Specialist - HU - Györ, Platánfa

The Blueprint (Role Summary)

We are seeking highly motivated and customer-oriented IT professionals to provide Incident Management and Request Fulfillment services to our customers.

The successful candidate will display outside of the box thinking, effective communication skills, and show a willingness to follow, and work to improve, documented processes.


 

The Build (Responsibilities) 

· Be the face of IT by providing fantastic customer service as the first point of contact for any IT issues our users face via Phone, Chat, Email or In-Person
· Manage and resolve incidents and service requests within agreed service levels
· Ensure all Incidents and Service Requests are properly tracked, classified, prioritized, updated, and resolved in our ITSM Platform
· Perform initial diagnosis and triage of incidents to identify root cause and resolve, or escalate, when appropriate
· Escalate incidents to appropriate support groups or management, following all defined processes, as required
· Handle Service Requests as directed and within all agreed upon delivery times
· Communicate with end-users and stakeholders on incident and service request status and resolution progress at regular intervals
· Participate in the development and improvement of service desk processes, procedures, and knowledge base articles
· Provide technical training and guidance to end-users as needed
· Assist with other IT support and project activities as needed
· Requires up to 20% travel



The Toolbox (Qualifications)

· Associates or higher degree in Computer focused subject; 2+ years of experience in relevant field will be considered in lieu of degree
· Strong knowledge of IT service management principles, practices, and frameworks ( ITIL)
· Excellent customer service and communication skills
· Strong problem-solving and analytical skills
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously
· Strong organizational and time management skills
· Technical proficiency in Microsoft Windows operating systems, Microsoft Office Suite, and desktop hardware
· Experience with IT service desk software tools ( ServiceNow) preferred
· ITIL Foundation certification preferred

What we offer:

· Competitive Salary 
· 13th month salary 
· Cafeteria 
· Team-Building activities 
· Health & Sports benefits 
· International environment 
· Opportunities for further training and development 
· Home Office possibility



Note: Please apply with an English CV.

Apex Tool Group, LLC is an Equal Opportunity Employer and complies with applicable employment laws.

Minorities/Females/Disabled/Veterans are encouraged to apply.

At Apex Tool Group (, we’re passionate about innovation.

Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges.

By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $ billion in annual revenues.

Our 6,900 global associates have built powerhouse brands like GEARWRENCH, SATA, Crescent, Cleco, Weller and APEX that professional trades and DIY enthusiasts alike can trust to get the job done.

With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career.

You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions.

Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.

If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Győr, Hungary, highlighting market share and opportunities for professionals in IT Support roles.

562 Jobs in Hungary
562
4 Jobs in Győr
4
Download It Support Jobs Trends in Győr and Hungary

Are You Looking for IT Support Specialist Job?

Great news! is currently hiring and seeking a IT Support Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apex Tool Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hungary laws and regulations

What Is the Average Salary Range for IT Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Győr. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Specialist?

Key qualifications for IT Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for IT Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Specialist Job Success

Apex Tool Group interview tips for IT Support Specialist

Here are some tips to help you prepare for and ace your IT Support Specialist job interview:

Before the Interview:

Research: Learn about the Apex Tool Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Specialist interview at Apex Tool Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Apex Tool Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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