Manager Tech Service & Support

Job description

Job Description

Here is the chance to take on an important hands-on role in supporting our daring digital transformation in the LEGO Group.

Here we constantly encourage and develop our team members and help building bridges between our core business and the global digital organization.

Join the LEGO® Digital team and have a blast bringing new technology to life!

Core Responsibilities

The new Competency Leader assumes people leadership responsibilities for team members in the Global Service Desk organization, including mentor, driving personal development, and staffing.

Sets goals and objectives for team members for achievement of their own development plans.

Is driving impact through own functional expertise and passion for the proficiency area.

Enables the employees to grow through self-discovery and mentor.

Manages professional capabilities in the proficiency area by defining and mastering professional standards and work methodologies and training proficiency resources.

This is a dual role containing leadership and active team membership, the ideal candidate is a passionate IT professional with a desire/experience to lead people.

But also, willingness to invest half of their time in participating in the team’s daily operations.

• Acts as a role model by helping the team to resolve sophisticated tasks and providing a helping hand in daily operations.
• A cultural role model and enabler of others and in crafting the LEGO® culture within the team and own organization.
• Strong influence on technology, architecture and engineering/functional practices as well as supporting own team.
• Foster a collaborative environment for its team members enabling them to release their potential.

Play your part in our team succeeding

In the Global End-User Support organization, we take great pride in demonstrating technologies resulting in high End User Happiness.

We support a wide range of technologies and solutions and are proud of offering partnership to Digital Product Teams.

Come play an important part of our Competency Leader team with colleagues from around the world.

Working together to ensure our organization is healthy in terms of capacity, capabilities, motivation, happiness, and integrity for us to succeed together and meet our goals and reach our vision.

The team is based in the factory in Nyíregyháza.

The work environment is exciting, inspiring, flexible, and we like to have fun along the way!

Please note: Only English written applications will be taken in consideration.

Relocation support is not offered for this role.

Do you have what it takes?

The preferred candidate is a passionate IT professional with at least five years’ experience working in a digital organization and a desire to lead people but also willingness to make your hands dirty and act as a strong contributor in one of our service products.

Naturally service minded focusing on the value we can deliver to our end users, and coordinate and run activities to foster a motivated, brave and curios capability group with focus on quality and strong performance.

To succeed in this role, you ideally already have experience within some of the following:

• Broad technical knowledge.
• Understand agile methodologies and are experienced within working with and in agile development teams.
• Standout leader who enables and constructively challenges the status quo.
• You are self-steering, proactive, organized and can resolve independently what needs to be done.

Advanced English and Hungarian both written and verbally is a need since we are an international gathered team.

#LI-JT1

Applications are reviewed on an ongoing basis.

However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date.

So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive.

We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together.

When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories.

Our hybrid work policy means an average of 3 days per week in the office.

The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models.

Their curiosity, creativity and imagination inspire everything we do.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg.

sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications.

If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Required Skill Profession

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