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Urgent! Sales & Customer Support Specialist for Hungary Job Opening In Budapest – Now Hiring Vasco Electronics

Sales & Customer Support Specialist for Hungary



Job description

Do you enjoy helping people and solving everyday tech problems?
We’re looking for a friendly and proactive Customer Support Specialist with fluent Hungarian to join our team!


This role combines online customer support (chat, phone, email) with in-person assistance at our store, so if you like variety, working with people, and making their day better – we’d love to hear from you.


Place of work: Hungary, Budapest
Work mode: Hybrid
Full time: Full time
Contract type: Contract of mandate, B2B


Salary:
Contract of mandate: 1000-1200€ gross


B2B (netto FV): 7,6 - 8,80€/hour (~1250-1450€)

Job Description



  • Responding to customer inquiries through various communication channels (phone, email, chat)




  • Assist walk-in customers with product inquiries and purchases, offer product demonstrations and guidance and ensure an excellent customer experience at the store




  • Handling complaints, returns, and other issues related to customer dissatisfaction - prepare and pack parcels for shipping, handle courier pickups and shipping documentation, coordinate shipments to Customer Service in Trzebinia




  • In-Store Maintenance & Operations - maintain cleanliness and organization of the store , monitor stock levels and communicate replenishment needs, report technical or operational issues




  • Identifying customer needs and assisting them in using specific product features




  • Providing professional customer service in line with the company’s values




  • Building long-term relationships with customers and maintaining a positive company image




  • Collecting and analyzing customer feedback to improve service quality




  • Monitoring competition and internet in the country




  • Supporting the team where needed



Requirements



  • Fluent in Hungarian language




  • Knowledge of English (B2), Polish will be an asset




  • 1-2 years of experience in a customer service related position (preferably in the technology industry)




  • Understanding of customer service processes and ability to solve problems in a proactive manner




  • Excellent communication skills and empathy in dealing with customers




  • Ability to solve problems independently and work under pressure




  • Ability to build relationships with customers and colleagues




  • Experience working with individual and/or B2B customers will be an asset



Nice to have



  • Experience working with individual and/or B2B customers




  • If the person could start asap - but quality is more important of course



Our Offer

International



  • Well-established, fast growing, international company with colleagues from all around the world

  • Development initiatives

  • Freedom to create, test, learn and grow in a small team

  • Flexible working hours

  • Hybrid mode of working


 


Required Skill Profession

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