SAP iXp Intern Technical Support

Job description

**What we offer**

Our company culture is focused on helping our employees enable innovation by building breakthroughs together.

How?

We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Apply now!

**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**

1.

**Culture of collaboration:** meet with mentors, make new friends across the globe and create a thriving personal network.

1.

**Project-driven experience:** gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

1.

**Gain visibility:** with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**Meet your team**

The Support Center CEE (Central Eastern Europe) has employees in five locations: Belgrade, Bratislava, Budapest, Gliwice, and Prague.

Comprising over 500 support engineers, interns, and more than 30 leaders, we cover nearly all SAP Products and have teams from all Technical Support Solution Areas.

Our locations also boast strong Innovation and Employee Engagement teams that help to foster an innovative spirit and ensure the well-being of everyone.

SAP Technical Support delivers first–class support to complete SAP Portfolio:

+ Handling customer support incidents (24x7)
+ Providing technical support with deep analysis
+ Providing real time support

Our Proactive Services:

+ Creating and sharing knowledge with customers
+ Testing and validating new products and functionalities
+ Developing Supportability Tools

**What you'll do**

Position title: SAP iXp Intern - Technical Support

Location: Budapest, Hungary

Duration: min.

12 months - during the whole internship a full-time, active student status is required (aktív, nappali hallgatói jogviszony)

Time schedule: min.

24 hours/week (possible schedules: 24 / 32 / 40 hours per week)

+ Monitoring and distributing customer tickets and help to fulfil Service Level Agreement
+ Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
+ Taking ownership of basic technical issues
+ Providing direct technical assistance for customers via our Customer Service System
+ Ability to work at least 3 days/week

**What you bring**

+ Active, full-time student status at a Hungarian university (BSc. / MSc.)
+ Fluency in Hungarian, very good spoken and written English language skills
+ Ability to work in teams of multicultural nature
+ Excellent analytical and problem solving skills
+ Customer and quality focus
+ Ready for continuous learning and improvement
+ Open personality and professional communication style
+ Internship in IT field is a plus

**We are SAP**

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, we build breakthroughs, together.

**Our inclusion promise**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:427702 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #SAPNextGen

Required Skill Profession

Other General