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Urgent! Service Desk Agent Job Opening In Budapest – Now Hiring MP Solutions Ltd.



Job description

About the Job:

We are seeking dependable and self-motivated Security Service Desk Agents to become part of the Service Desk team at our partner organization.

This team is designed to provide round-the-clock coverage, operating 24/7.

Following a successful onboarding process, you will be required to work in rotating shifts to guarantee ongoing service availability.

Key Responsibilities:

  • Address 1st and 2nd level support inquiries, serving as the initial contact for customers via phone in both German and English.
  • Oversee follow-up actions and ensure precise documentation of solutions in the internal knowledge base.
  • Actively participate in the enhancement and development of support processes to uphold high service quality and optimize customer satisfaction.

Requirements

Language Requirements:

  • Proficiency in German (C1) and a solid command of English (B2) are essential.

Required Qualifications:

  • Completed vocational training in IT or an equivalent qualification is essential.
  • A minimum of 3 years of relevant experience in the IT sector, particularly in a Service Desk or 2nd Level Support role within a Microsoft 365 environment (e.g., Intune, Active Directory, Outlook, etc.), is required.
  • Experience with common ticketing systems is necessary.
  • Availability to work in a rotating 24/7 shift schedule, including on-call responsibilities, is required.

Benefits

  • Global work culture
  • Pathways for career growth and skill enhancement
  • Remote work options available
  • Welcoming team atmosphere, clear hierarchy, and quick decision-making
  • Opportunities for professional training and personalized language courses


Required Skill Profession

Information And Record Clerks



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