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Urgent! Service Desk Analyst Position in Debrecen - BT Group
What you’ll be doing
• Owning, leading and driving incidents and representing BT during technical conference calls
• Handling technically complex incidents and occasionally service requests received through ticketing tools, emails and calls
• Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
• Having the opportunity to learn from senior colleagues from wide array of areas
• Being exposed to a variety of technologies (MPLS, DMVPN, SDWAN, VoIP, GSIP, OCC just to name a few) through supporting complex network and voice solutions
• Being a crucial part of operating and maintaining worldwide businesses for our customers
The skills you need
Soft skills:
• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Ability to comprehend and to oversee various aspects of an incident or a situation
Professional skills:
• In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
• Knowledge of network troubleshooting is required
• 1-2 years of experience in technical support is an advantage
• Familiarity with the following products is an advantage: Cisco, Meraki, Agile Connect (Nokia SDWAN), Inbound Contact Global, One Voice, One Cloud Cisco
Other skills:
• English on a fluent level is a must
• Effective communication
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Debrecen, Hungary (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Debrecen, Hungary using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 301 jobs in Hungary and 14 jobs in Debrecen. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BT Group is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst Jobs Debrecen.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BT Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst Jobs Hungary varies, but the pay scale is rated "Standard" in Debrecen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst interview at BT Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BT Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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