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Hungary Jobs Expertini

Technical Customer Service Manager Job Opening In Budapest – Now Hiring Formlabs


Job description

To reinvent an industry, you have to build the best team.

Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is nowvalued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world.

We opened our Budapest office to establish key Engineering and Business teams in the region.

With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.


The primary goal of our Customer Services team is to give our users the best tools and an amazing experience.

At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.


If you are an experienced and empowering leader with a customer satisfaction focus, apply to join our team as our next Technical Customer Service Manager!


The Job:

  • Directly manage a team of 10-15 agents supporting customers via email, phone and chat.

  • Support your team’s development and maintain a high bar to drive continuous improvement, connection and culture.

  • Ensure that KPIs, deadlines and all internal and external commitments are met.

  • Identify opportunities to improve the customer experience and team efficiency.

  • Perform data analysis for performance trends, leverage the data to scope project plans or solution proposals.

  • Prioritize tasks and reallocate resources as needed, ensure adequate coverage to meet our customer commitments.

  • Manage the team through change effectively.
  • You:

  • 2+ years of experience leading teams in a Customer Support environment

  • Fluency in English and German/Italian/French

  • Successful track record of managing high performing teams

  • Strong written and verbal empathetic communication skills

  • Data analysis skills (preferably Google Sheets + Dashboards)

  • High School degree or equivalent
  • Bonus Skills:

  • Technical support experience

  • Engineering related experience

  • Experience as a first line Customer Agent

  • B2B support experience

  • Passion for 3D printing and emerging technologies

  • Experience in a fast-growing startup environment
  • We Offer:

  • Catered lunch at the office 3 days per week

  • Private health insurance with Medicover (Blue package + hospital coverage)

  • A monthly or quarterly public transportation pass for Budapest

  • Free beverages and snacks at the office

  • All You Can Move sports pass with 7000 HUF monthly allowance

  • Free 3D prints

  • An inclusive, dog-friendly office with diverse and inspiring colleagues

  • Development opportunities both in-house and off-site
  • We build amazing things.

    Come join us!


    We are an equal opportunity employer and value diversity in our company.

    We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Even if you don't check every box, but see yourself contributing, please apply.

    Help us build an inclusive community that will change the face of 3D printing.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Technical Customer Potential: Insight & Career Growth Guide


    Real-time Technical Customer Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in Budapest, Hungary, highlighting market share and opportunities for professionals in Technical Customer roles.

    606 Jobs in Hungary
    606
    396 Jobs in Budapest
    396
    Download Technical Customer Jobs Trends in Budapest and Hungary

    Are You Looking for Technical Customer Service Manager Job?

    Great news! is currently hiring and seeking a Technical Customer Service Manager to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Formlabs adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hungary laws and regulations

    What Is the Average Salary Range for Technical Customer Service Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Budapest. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Technical Customer Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Technical Customer Service Manager Job Success

    Formlabs interview tips for Technical Customer Service Manager

    Here are some tips to help you prepare for and ace your Technical Customer Service Manager job interview:

    Before the Interview:

    Research: Learn about the Formlabs's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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