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Technical Support Analyst Job Opening In Debrecen – Now Hiring Randstad Hungary


Job description

Feladata az elsővonalas ügyfélszolgálat vagy műszaki támogatás által továbbított, eszkalált esetek kezelése telefonon, chaten vagy e-mailen keresztül.

Mélyreható hibaelhárítással segít üzleti és technikai kérdésekben (beleértve a karbantartási központokkal való műszaki együttműködést is).

Támogatja a rendelések feldolgozását, gyűjti a visszajelzéseket gyakori termékhibákról, és gyors, hatékony, professzionális megoldásokat nyújt az ügyfelek számára.

Picture URL

Organisation/Department

Debreceni partnerünkhöz keresünk Német nyelvű telefonos technikai ügyfélszolgálati munkatársakat.

Job description


  • Ügyfélproblémák kezelése a bejelentéstől a megoldásig.

  • Hardver/szoftver problémák kutatása, diagnosztizálása, hibaelhárítása és megoldások azonosítása.

  • Szabványos eljárások betartása a megoldatlan problémák megfelelő belső csapatokhoz történő eszkalálására.

  • Gyors, megbízható és pontos információ nyújtása az ügyfeleknek, miközben fenntartja a hatékony kommunikációt az ügyfél tempójához és technikai szintjéhez igazodva.

  • Segítségnyújtás az ügyfeleknek a termékekkel és szolgáltatásokkal kapcsolatos információkkal, a leírásokban vázolt releváns híváskezelési protokollok alkalmazásával.

  • Felelősség a kapcsolatfelvétel időben történő megoldásáért, miközben minden ügyfélinterakció során fenntartja a legmagasabb minőséget.

Requirements


  • Microsoft Office ismeretek

  • Kiváló együttműködési képesség

  • Pozitív hozzáállás

  • Erősen ügyfélközpontú

  • Kiváló kommunikációs készség (szóban és írásban egyaránt), magabiztos és professzionális német kommunikáció minden szinten.

  • Kiváló problémamegoldó képesség

  • Legalább középiskolai végzettség, vagy azzal egyenértékű, felsőfokú végzettség előny.

  • Legalább 2 év műszaki támogatói vagy hasonló területen szerzett tapasztalat.

  • Német nyelvtudás (beszéd, írás, olvasás, szövegértés).

Information

Sulkovszki Marcell - marcell.sulkovszki@randstad.hu

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Debrecen, Hungary, highlighting market share and opportunities for professionals in Technical Support roles.

489 Jobs in Hungary
489
36 Jobs in Debrecen
36
Download Technical Support Jobs Trends in Debrecen and Hungary

Are You Looking for Technical Support Analyst Job?

Great news! is currently hiring and seeking a Technical Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Randstad Hungary adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hungary laws and regulations

What Is the Average Salary Range for Technical Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Debrecen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Analyst?

Key qualifications for Technical Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Analyst Job Success

Randstad Hungary interview tips for Technical Support Analyst

Here are some tips to help you prepare for and ace your Technical Support Analyst job interview:

Before the Interview:

Research: Learn about the Randstad Hungary's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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To prepare for your Technical Support Analyst interview at Randstad Hungary, research the company, understand the job requirements, and practice common interview questions.

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