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Urgent! Vendor Operations Coordinator Job Opening In Budapest – Now Hiring Delivery Hero

Vendor Operations Coordinator



Job description

Job Description

We're looking for full-time vendor service stars to join our team! At foodora, we (almost) never sleep — we’re open every day from 08:00 to 23:30, including weekends and public holidays.

That means we need team members who are flexible and willing to work across daytime, evenings, weekends, and holidays.

Your Start with Us
Your journey begins with mandatory in-person training, spread across one month from our office.

The next training starts on August 1st, and full attendance is required.

As a Vendor Operations Representative, you’ll play a critical role in ensuring restaurants are seamlessly onboarded, trained, and supported on our platform.

You’ll be the driving force behind successful vendor activation and early performance, delivering outstanding service and guidance at every step.

What You’ll Do

Onboarding & Activation

  • Review and validate onboarding documentation to ensure vendors meet platform requirements

  • Create and quality-check content before vendor activation

  • Lead onboarding calls and training sessions to walk vendors through the app/device setup

  • Activate vendors once all onboarding steps are complete

  • Vendor Support & Enablement

  • Act as the go-to contact for newly onboarded vendors during their first 60 days

  • Provide proactive performance support, addressing issues and guiding improvement

  • Run targeted activities to drive vendor engagement and success

  • Customer Service & Live Operations

  • Support vendors through chat and email, with occasional phone interactions

  • Deliver professional, empathetic, and high-quality customer service

  • Troubleshoot operational issues by coordinating with vendors, riders, and internal teams

  • Actively listen, build rapport, and provide informed, accurate support

  • Follow up with stakeholders to ensure timely resolution of requests

  • Maintain deep product knowledge and adhere to quality standards

  • Handle complaints with care, offering timely and appropriate solutions

  • Contribute to Live Ops by achieving individual and team performance goals

  • Help us raise the bar — and grow with us.

    If you're eager to learn, lead, and make an impact, you’ll find fantastic growth opportunities at foodora.

    Qualifications

    Who You Are

    You’re a service-driven team player who thrives in dynamic, fast-paced environments.

    You bring a proactive mindset, a passion for helping others, and a positive, solutions-oriented attitude.

    If you’re adaptable, communicative, and eager to learn, you’ll feel right at home.

    What We’re Looking For

  • Strong computer literacy (we work across multiple systems)

  • Fluency in German or Czech or Hungarian, and English or Hungarian, spoken and written.

  • Previous experience in service — such as hospitality or customer support — is a big plus


  • Required Skill Profession

    Information And Record Clerks



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